Fulfillment Service

Hopkins Fulfillment Service processes all orders, shipments, and payments for the University Press of Kentucky. Hopkins Fulfillment Services is known for its excellent customer service and state-of-the-art, computerized shipping operations. Customers can expect efficient delivery of orders, along with the convenience of electronic ordering and toll-free telephone service.

Please send all orders and payments to:

HOPKINS FULFILLMENT SERVICE
PO BOX 50370
BALTIMORE, MD 21211-4370

PHONE: 800-537-5487 or 410-516-6956
FAX: 410-516-6998
EMAIL: HFSCUSTSERV@PRESS.JHU.EDU
SAN 2027348

Individuals may continue to order from our website, or by contacting HFS. Booksellers may contact their regional sales representatives, or HFS. Our sales representatives will process bookstore orders as normal. Checks should be issued to Hopkins Fulfillment Service.

Returns Policy:
Current editions of clean, resalable books may be returned within 18 months of invoice date. No prior permission is required. Customers must adhere to the following guidelines:

* All stickers and sticker residue must be removed.
* A debit memo must be enclosed stating the reason for the return and the original invoice number(s). Credit will be issued at the highest maximum discount if invoice numbers are not supplied.
* All shipping charges must be prepaid.

Returns Address:
Hopkins Fulfillment Service
c/o Maple Press Company
Lebanon Distribution Center
704 Legionaire Drive
Fredericksburg, PA 17026

Damaged Books/Shortages:
Claims for shortages or for books received in defective condition must be returned within 30 days of invoice. Defects must be noted on the packing slip when books are returned.

The University Press of Kentucky Administration, Editorial, and Marketing offices remain at:
THE UNIVERSITY PRESS OF KENTUCKY
663 SOUTH LIMESTONE STREET
LEXINGTON, KY 40508-4008
www.kentuckypress.com